Operations & Delivery Lead

A growing, purpose-driven digital agency is seeking an Operations & Delivery Lead to ensure client work is delivered on time, within budget, and at a high level of quality.

Responsibilities

• Own end-to-end delivery of client engagements from post-sale through completion
• Design and oversee CRM architecture, including data models, lifecycle stages, and automation
• Build and refine scalable processes to improve delivery consistency and efficiency

Requirements

• Experience in project delivery, operations, or account management within an agency or client services environment
• Strong ability to manage timelines, budgets, and client expectations
• Demonstrated leadership experience, including team oversight and coaching